LunarSend ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our customer relationship management (CRM) and email engagement platform ("Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
This Privacy Policy applies to all users of the Service, including individuals, businesses, or other entities. For more information about our terms of use, please see our Terms of Service.
We collect information to provide, operate, and improve the Service. The types of information we collect include:
What We Collect: When you create an account, we collect your name, email address, company name (if applicable), password, and any other information you provide during sign-up or account management.
Purpose: To create and manage your account, authenticate users, and provide personalized services.
What We Collect: We collect information about how you interact with the Service, including your IP address, browser type, operating system, device identifiers, access times, pages visited, and referring URLs.
Purpose: To monitor and improve the Service, analyze usage trends, and ensure security.
What We Collect: When you use the Service to send emails, we collect email content, recipient addresses, subject lines, timestamps, attachments, and email metadata (e.g., delivery status, bounce rates).
Purpose: To facilitate email sending, provide analytics, and ensure compliance with anti-spam laws.
What We Collect: We collect data on user interactions with emails, such as open rates, click-through rates, and other engagement metrics, using tracking technologies like pixel tags.
Purpose: To provide insights into email campaign performance and improve the Service.
What We Collect: When you subscribe to a paid plan, we collect billing details (e.g., credit card information, billing address) through our third-party payment processor, Stripe.
Purpose: To process payments and manage subscriptions. Note that we do not store full payment card details; these are handled securely by Stripe.
What We Collect: Any additional information you voluntarily provide, such as feedback, support requests, or responses to surveys.
Purpose: To address your inquiries, improve the Service, and enhance user experience.
We use the information we collect to provide, operate, and improve the Service. Specific uses include:
Providing the Service: To create and manage user accounts, send emails on your behalf, and enable team collaboration features.
Authentication and Security: To verify your identity, secure your account, and prevent unauthorized access.
Analytics and Improvement: To analyze usage patterns, monitor performance, and enhance the functionality and user experience of the Service.
Communication: To send you service-related updates, respond to support inquiries, and provide information about new features or promotions (where permitted by law).
Compliance: To comply with legal and regulatory obligations, such as anti-spam laws, tax requirements, or law enforcement requests.
Customization: To personalize your experience, such as tailoring email analytics or recommending features based on your usage.
We do not sell your data to third parties. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating the Service, including:
Hosting Providers: To store and process data.
Payment Processors: Stripe, for secure payment processing.
Email Delivery Services: Third-party platforms like Gmail or Outlook, to send emails on your behalf.
Analytics Providers: To analyze usage and engagement data. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
When you connect or integrate third-party services (e.g., Gmail, Outlook, or other tools) with the Service, we may share relevant data (e.g., email addresses, content) with those services as necessary to enable the integration. You are responsible for reviewing the privacy policies of these third parties.
We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or requests from law enforcement or regulatory authorities. We may also share information to protect our rights, property, or safety, or that of our users or others.
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to how your data is handled.
We may share anonymized or aggregated data that cannot be used to identify you for purposes such as industry analysis, research, or reporting.
We use cookies, pixel tags, local storage, and similar technologies to:
Maintain user sessions and authentication.
Track email engagement (e.g., opens, clicks).
Analyze user behavior to improve the Service.
Essential Cookies: Enable core functionality, such as logging in and maintaining sessions.
Analytics Cookies: Track usage patterns to improve the Service.
Tracking Pixels: Monitor email engagement for campaign analytics.
You can control cookie settings through your browser or device preferences. However, disabling cookies or tracking technologies may limit certain features of the Service, such as email analytics or session persistence. For instructions on managing cookies, consult your browser’s help documentation.
Some browsers offer a "Do Not Track" (DNT) feature. Because there is no standard for how DNT signals should be interpreted, our Service does not currently respond to DNT signals.
Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal or contractual obligations.
Restriction or Objection: Object to or restrict certain types of data processing.
Data Portability: Request a machine-readable copy of your data.
Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
To exercise these rights, contact us at support@lunarsend.com. We may verify your identity before processing requests to ensure security. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR, 45 days for CCPA).
You may opt out of non-essential communications (e.g., promotional emails) by following the unsubscribe instructions in our emails or contacting us at support@lunarsend.com. Note that you cannot opt out of essential service-related communications (e.g., account notifications, billing confirmations).
We retain your data only as long as necessary to:
Provide the Service and fulfill our contractual obligations.
Comply with legal or regulatory requirements (e.g., tax or anti-spam laws).
Enforce our Terms of Service or resolve disputes.
When you delete your account, we will delete your personal data within a reasonable period, except where retention is required for legal or legitimate business purposes (e.g., backups, audit logs). Data in backups may be retained for up to 90 days, after which it is securely deleted.
We implement industry-standard safeguards to protect your data, including:
Access Controls: Role-based access controls to limit data access to authorized personnel.
Auditing and Monitoring: Regular security audits and access logging.
Backups: Regular backups to prevent data loss.
However, no method of transmission over the Internet or electronic storage is 100% secure. By using the Service, you acknowledge and accept the risk of potential security breaches, and agree that any transmission is at your own risk. We are not liable for unauthorized access, disclosure, alteration, or destruction of your data.
While we perform regular backups and apply commercially reasonable best practices to protect your data:
We are not liable for any loss, corruption, or deletion of data, whether due to system failures, cyberattacks, or other causes.
You are responsible for maintaining your own backups of critical information.
We disclaim all liability for damages resulting from unauthorized access, hacking, data loss, or service interruptions.
The Service is operated from the United States. If you access the Service from outside the U.S.:
Your data may be transferred to, processed in, and stored in the United States.
U.S. privacy laws may differ from those in your jurisdiction, and protections may not be equivalent.
By using the Service, you consent to the transfer, processing, and storage of your data in the United States.
For users in the European Economic Area (EEA), United Kingdom, or other regions with strict data protection laws, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure compliance with applicable regulations when transferring data internationally.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly. If you believe we have collected information from a child under 18, please contact us at support@lunarsend.com.
We may revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the Service. We will notify you of significant changes by:
Posting the updated Privacy Policy on our website.
Sending an email to the address associated with your account.
Displaying a notice within the Service.
Changes will take effect immediately upon posting unless otherwise specified. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must stop using the Service.
For privacy-related questions, concerns, or requests, please contact us at: Email: support@lunarsend.com
This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles.